911 who responds when the call is ignored?

I have been requesting 911 call recordings from the city of Seattle SPD. since march 2009. I now

have asked the mayors office for help in a e-mail dated 10-14-2009 at 7 pm. I am noting the time and date here because e-mail monkey business,including some from Seattle police dept. I'm

requesting the city respect public discloser laws. The calls requested are of a police incident at

620 Denny way 8-20-2006. There seems to be a break down of the E911 system in Seattle. If anyone has further information Re:the shooting at the shell station 620 Denny way I would appreciate it.